It happens! Despite the massive amounts of bagels that we make everyday, we might run out of certain varieties. If that is the case, we will do our best to give you a call to find out what we can substitute for you. If we do not hear back from you, we may wait until you arrive to fill your order.

We want you to get what you ordered everytime! It's why we allow you to customize almost every aspect of your sandwich. Unfortunately, mistakes do happen! Please email Order@BethesdaBagels.com with your check number and the location you visited so that we can make it right with you.

In order to keep your cold items cold, we ask that you grab them on your way out. Because, this is printed on your emailed receipt and a reminder sign is hanging near online order pickup areas, we can only offer store credit for missing cold items. Please let us know if you have any questions. 

The majority of our bagels are vegan! The only exceptions are: whole wheat and wheat everything (honey), granola (honey), asiago (dairy), jalapeño cheddar (dairy), chocolate chip (dairy), and egg (eggs, duh). 

We also offer tofu-based plain and veggie cream cheeses, hummus, and veggie sandwiches.

We do not sell any gluten-free bagels. We do offer egg plates or our yogurt parfaits with a gluten-free granola mix on top!

Our bagels do not have any preservatives in them (one of the reasons why they are so delicious). If left open on the counter, they can go stale in a day or two. We would recommend keeping them airtight in plastic bags for up to a week and then freezing them to make them last longer than that. If you need freezer bags, just let us know!

Our spreads and salads are all made fresh in-house. With proper refrigeration they will last around two weeks after the packaged-on date that you can find on the container. We do not recommend freezing cream cheeses.